Privacy Policy

The short version

This service is operated as CrewRooster, a registered sole proprietorship in Ontario, Canada. We collect what we need to run the service, we do not sell personal information, and we do not share mobile phone numbers or text-message consent with anyone for their own marketing. Questions: dave@crewrooster.com.

Whose information this covers

Our customers: the contractors and home service businesses that use CrewRooster, and their staff.

Their customers: people who ask one of those businesses for a quote, or who exchange texts with it. For this information the business decides how it is used and CrewRooster stores and handles it on the business's behalf.

What we collect

From businesses that sign up: company name, trade, city, business phone and email, the names and emails of team members, and what the business puts on its website, including photos.

Payment details: card numbers are entered on our payment provider's own page and are never seen or stored by CrewRooster. We keep the card brand, the last four digits, and a record of charges.

From people who use a business's website form: name, phone number, optional email and area, what they need done, and whether they ticked the box agreeing to text updates.

Text messages: the content, time and phone numbers of texts between a business and its customers, and whether a customer has asked to stop.

Technical information: a sign-in cookie that keeps a team member signed in, and the internet address of someone who submits a website form, used only to block abuse.

How we use it

To provide the service: to show the business its requests and messages, send its texts, publish its website, bill it, and keep its account secure.

To send the business emails about its account, such as receipts, payment problems and usage notices.

We do not use customers' messages or contact details for advertising.

Text messages and phone numbers

A person's mobile number and their agreement to receive texts are used only so that the business they contacted can text them. We do not sell, rent or share mobile numbers or text-message consent with third parties or affiliates for marketing or promotional purposes.

Anyone can stop texts from a business at any time by replying STOP. See the Texting terms.

Who we share it with

Companies that help us run the service, and only for that purpose: a payment provider (Stripe) for card payments, a text-message provider (Twilio) to deliver texts, a hosting provider to store data, and an email provider to send account emails.

Authorities, if the law requires it. A buyer of the business, if CrewRooster is ever sold, under the same commitments as this policy.

Where it is kept and for how long

Information may be stored and processed in Canada and the United States.

We keep account information while the account is open. After an account ends we keep it for 30 days and then delete it, except records we must keep for tax or legal reasons.

Your choices

You can ask to see, correct or delete the personal information we hold about you by writing to dave@crewrooster.com. If you are a customer of a business that uses CrewRooster, we will pass your request to that business, which decides how to respond.

If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Security

Sign-in cookies cannot be read by scripts. Each business can reach only its own information, and staff see only what their role allows. Card details are handled by our payment provider. Uploaded photos are checked and stripped of hidden location data. No system is perfectly secure, and we will tell affected customers if a breach puts their information at real risk.

Changes

If this policy changes we will post the new version here and email account owners before it takes effect.