Texting terms

If you received a text from a business that uses CrewRooster

Contractors and home service businesses use CrewRooster to text their own customers about quotes, appointments and jobs, for example to confirm a time or say they are on the way. You get these texts because you gave that business your mobile number and agreed to text updates, or because you texted the business first.

To stop: reply STOP to any message. You will get no more texts from that business unless you reply START. For help: reply HELP, or contact the business directly.

How many messages you get depends on your job with that business. Message and data rates may apply, depending on your phone plan. Phone carriers are not responsible for delayed or undelivered messages.

Agreeing to texts is never a condition of getting a quote or buying anything. Your number is not shared or sold for marketing. See our Privacy Policy.

If your business uses CrewRooster texting

Only text people who agreed. A customer agrees by ticking the text-updates box on your website form, by telling you so, or by texting your business number first. Keep a note of how each person agreed if it was not through CrewRooster.

Stop when asked. CrewRooster blocks further texts to anyone who replies STOP. Do not try to reach them by text another way.

Text about your work. Quotes, scheduling, arrival times, job updates and follow-ups with your own customers. Do not send bulk promotions to lists, texts on behalf of other businesses, or anything misleading, abusive or illegal.

Say who you are. Your first text to someone should make clear which business is writing.

New accounts can send up to 100 texts a day for their first 30 days. Businesses in the United States must be approved by U.S. carriers before texting is switched on, which usually takes 3 to 10 days.

You are responsible for following the anti-spam and telemarketing laws that apply to you, including Canada's Anti-Spam Legislation (CASL) and, for U.S. customers, the Telephone Consumer Protection Act (TCPA). We may pause texting on an account that breaks these terms.

What texting costs a business

$10.00 a month, billed in advance, including 250 texts. Texts sent and received both count, and a long message can count as more than one. After 250, each text is 5 cents, charged $10.00 at a time, with any remainder on the next monthly bill. There are no credits, top-ups or refunds.