Terms of Service

Who we are

CrewRooster is software for contractors and home service businesses, operated as CrewRooster, a registered sole proprietorship in Ontario, Canada ("CrewRooster", "we"). You can reach us at dave@crewrooster.com.

These terms are an agreement between CrewRooster and the business that signs up ("you"). The person who signs up confirms they are allowed to agree on behalf of that business.

Your account

You are responsible for the people you add to your account and for what they do in it. Give each person their own sign-in, and remove people who leave.

Keep sign-in details private. Tell us promptly if you think someone else has got into your account.

Plans and payment

Plans are billed monthly in advance by credit card: Starter $79.00, Crew $129.00, Team $199.00. Prices are in Canadian dollars for businesses in Canada and U.S. dollars for businesses in the United States, plus any sales tax that applies.

If you upgrade, the change starts right away and you pay the difference for the days left in the month. If you downgrade, the change starts on your next billing date.

If a payment is declined we try the card again after 1, 3, 7 days. If it is still unpaid after that, the account is paused until the balance is paid. We do not delete your information when an account is paused.

Fees already paid are not refunded, except where the law requires it.

Optional extras

Texting is $10.00 a month, billed in advance, and includes 250 texts a month. Texts sent and texts received both count, and a long message can count as more than one text. Beyond that, each text is 5 cents. Your card is charged $10.00 each time extra texts reach that amount, and any remainder is added to your next monthly bill. Unused texts do not carry over, and there are no credits or refunds for texting.

The Full Coop is $499.00 once and $69.00 a month. It includes a custom-designed website on your own domain, a domain costing up to $30 a year, and one email address. Extra email addresses are $15.00 a month each.

Cancelling

You can cancel at any time from your dashboard. Your account keeps working until the end of the month you have paid for, and you are not charged again.

After an account ends we keep its information for 30 days so you can come back or ask for a copy, and then delete it, unless the law requires us to keep something longer.

Your content

The wording, photos, customer details and messages you put into CrewRooster belong to you. You give us permission to store and display them so the service can work, including showing your website to the public.

You are responsible for having the right to use anything you upload, and for the accuracy of what your website says about your business.

Using the service fairly

Do not use CrewRooster to send spam, to text people who have not agreed to hear from you, to mislead anyone, or to break the law. Do not try to get into other customers' accounts or disrupt the service.

We may pause or close an account that does these things. Where we reasonably can, we will tell you first and give you a chance to fix it.

Texting your customers

If you use texting, you must follow our Texting terms. In short: only text people who agreed to it, and stop when they ask.

The service

We work to keep CrewRooster available and your information safe, but we cannot promise it will never be interrupted or free of errors. We may change or improve features over time, and will give reasonable notice of changes that take something important away.

CrewRooster is a tool to help you run your business. It does not give legal, tax or accounting advice.

Limits on our responsibility

To the extent the law allows, CrewRooster is not responsible for lost profits, lost business or other indirect losses, and our total responsibility to you for any claim is limited to the fees you paid us in the twelve months before the claim. Nothing in these terms limits any rights you have that cannot be limited by law.

Changes to these terms

If we change these terms we will post the new version here and email the owner of each account at least 30 days before the change takes effect. If you keep using CrewRooster after that date, the new terms apply.

Law

These terms are governed by the laws of Ontario and the laws of Canada that apply there.